VasileiadisWorks Returns & Shipping policy

At VasileiadisWorks, we are dedicated to delivering top-notch products and exceptional customer service. We understand that circumstances may arise requiring the return or cancellation of an order. Please find our policy outlined below:

Returns: We only accept returns for items that have arrived damaged during shipping. It is crucial to report any damage at the time of delivery and provide clear photographic evidence to our customer service team within 48 hours of receipt. After verifying the damage, we commit to facilitating the replacement of the affected item or, if necessary, issuing a full refund.

Cancellations: Due to the nature of our products and the personalized production process, cancellations will only be accepted within the first 24 hours after placing the order. Beyond this period, we regretfully cannot guarantee cancellation, as the production process may have commenced.

Conditions for Returns: We are not responsible for misuse or breakage of the product after delivery. For return requests, detailed videos and photos of the product must be provided. We reserve the right to deny or reject any return request at our discretion

Shipping: The shipping time differs from place to place.

• Greece: Processing Time + 1-3 days shipping

• Europe: Processing Time + 7-15 days shipping

• US: Processing Time + around 15 days shipping

• UK: Processing Time + around 15 days shipping

We appreciate your understanding and cooperation in maintaining an exceptional standard of quality for our products. If you have any questions or concerns, please feel free to contact our customer service team.